Recently I purchase a hydraulic press from RGA (Rio Grande of
Albuquerque). When it came, I was really concerned about what
appeared to be tack welding on much of the frame. I called customer
service, but they were unable to tell me much.
I got into my PMS mode (that's Piss and Moan Syndrome) and fired off
a snail mail, at the same time an email to Andrea Hill of RGA. Andrea
promised to find out the info for me. Pretty soon, Eddie Bell, the
owner of RGA, came into the discussion.
Not only did Eddie find out the straight from Lee
Marshall, but also the current owner of Bonny Doon, Phil Poirer. Both
of those gentlemen went into much detail about why those welds were
there, and why they weren't a full running bead, as I expected. They
also went into detail about how they made each part of the press, as
well as stress tests performed on it. It greatly eased my mind, and I
felt more secure in being able to use this piece of equipment.
In all, I received 2 emails from Andrea, and 3 emails from Eddie.
They were professional and courteous, even in the face of one
wickedly witchy customer, e.g. myself.
So my heartfelt thanks for the great customer service provided by
RGA. Also, my very humble apology to those at RGA, who were gracious