It’s not just outside the US that McMaster-Carr refuses to service.
Even for addresses inside the USA, it depends if they think you are
planning to export the goods. EXPORT IS BAD! Their LA office
explained to me that my company’s LA logistics address was on their
no-supply list, because they were convinced we would export the
goods, thus they would need to do extra paperwork.
Previously, McMaster-Carr happily accepted +$1000 pre-paid orders
cannot process your order, we regret any inconvenience". It appears
the US Department of Trade is concerned about technology exports and
has given out a list of logistics company addresses that will need
extra paperwork done. McMaster-Carr are not prepared to do that
I would understand completely when weapons, nuclear materials or
ultra-advanced technology were involved. The rather silly ruling (and
the weak-willed, lazy response of McMaster-Carr) means we have needed
to re-source such frighteningly dangerous goods as button-head cap
screws, abrasives, polyester braided sleeving, nitrile o-rings and
steel balls, used in making our rotary axis products. Many other
engineering supply companies have stepped in to supply us.
Especially, my hat is off to Travers Tool, a trustworthy and
reliable supply partner. The stupidity of the whole affair is
compounded by the fact that around 60% of our rotary axis products,
manufactured in Australia from local and foreign components, are
exported to the US, sending the screws, balls and springs home!
Desktop Engineering for January 2008 shows this in their page 40
article, or electronically at
And to close on a positive note, specifically for small springs,
Diamond Wire company is very responsive to our needs, with excellent
stocks of small springs.