There was a thread of paying for broken stones from a trade shop’s
view and this one about taking responsibility of just setting
I had a store in Atlanta for 25 years, 75% of our income was from
custom and repair. Last year I owned it, $1.8 million in sales, 75%
from the shop. That year we did about 9000 job envelopes, all retail.
In general we took responsibility for stones we chipped or broke or
some that fell out.
Its good business and the customer expects it.
You know, Allstate gives money you money back for good driving, but
they also will pay for your damages if you get drunk and cause a
wreck. Why would they?
Its just money.
Now we wouldn’t guarantee stone loss is the item didn’t have enough
prongs, they were in good shape (worn out) and other criteria. As
example, to guarantee prong set stones:
Stone must be set in AT LEAST 4 prongs. So we didn’t guarantee
1,2 or 3 prong set stone loss.
We’d guarantee only up to 1/2 ct If set in 4 prong.
Over 1/2 ct must be set in 6 prongs.
if over 1/2 ct and only in 4 prongs, then it must be set in
if channel set, the channels must be in good shape.
But then, like Allstate, we charged well for it. In my price book to
install a 6 prong tiffany head and set a 1 carat diamond is $280.
In this thread if I thought the chips were from wear and tear, we’d
take responsibility if they broke while setting, they sound like
small stones. But we’d be charging $30 or more to set each stone.
Now talking about a trade shop. A trade shop doesn’t make but $65 an
hour so they don’t have the cash flow to guarantee stone loss or
breakage. if you send a stone or diamond to a cutter for repair they
NEVER take responsibility if it breaks/shatters on the wheel.
Jewelers in trade shops should be the same.
I tell trade shops who use my book as a courtesy and partner ship
with the retailers to be responsible for only up to the first $500,