I'm not asking how to identify whether a particular stone
I understand that. My point was that this bit about ‘clear stone’
that you’ve read about should have narrow applications. My feeling is
that this was meant for when a jewelry store has sales associates who
have little or no training, taking in diamonds and such, to help
prevent misidentification of CZs as diamonds at the stores liability.
You have to look at how your store is perceived by the public,
though. Customer gives you a diamond, you give a receipt that says
’clear stone’. The customer may think A) you don’t what you’re doing,
or B) you’re maybe going to switch the stone. I mean, how would you
feel in her shoes? Again I’ll say that ‘you’ is used very
generically, not meant as you personally.
If repairs are trust based, and they certainly are, anything one
does to cast doubt in the mind of the client only works against you.
I worked in one place that had any old associate take in repairs.
Another place had a dedicated repair take in person. Its much better
the second way.
What sort of disclaimers are necessary to protect us jewelers in
today's increasingly litigious society?
If its a diamond, call it a diamond. If its uncertain, discuss with
the client first, before you call it an unknown. Explain why you are
getting ambiguous indications. As far as customer’s stated value…a
good lawyer can trash that defense on the grounds that YOU are the
expert, that the customer puts her faith in you as the expert, that a
layman cannot be expected to know what you should know.
To put the customer’s mind at ease you can show her the stone under
10X and point out all the identifying characteristics. Describe these
on the receipt if appropriate. Review these at pickup.
There are perhaps one in many thousands of customers who may try to
set you up, pull a flim flam on you. personally I’ve never
encountered one. By rough quick estimate I have waited on 90,000
people. Pretty good odds I’d say. Reading people is a skill worth
Be honest, be forthcoming, don’t be afraid to say no if you get a
funny feeling. If it pleases you to describe the piece to the point
of minutiae, do so.