I don’t know how similar our situations are, since I only deal in
loose but I have found that a generous return policy is
one of my best selling tools. I have had a few returns, but generally
people seem to be happy enough to keep what they buy. My only real
requirement for a return is that the merchandise be in the same
condition as when it was received, and we package very carefully for
In your case, I might consider a similar policy, where I do not
promise to pay return shipping. The time limit is a good idea, too. I
personally think 5 days is a bit short, at least for online sales,
but 30 days would definitely be too long. A restocking fee might even
be in order. In any case, you can always change your policy if it is
not working for you.
Accepting damaged pieces should NOT be part of your return policy.
Returning damaged pieces for replacement or repair should be handled
as a separate issue.
My 2 cents,