In the process of starting up my business, one of the many things
I’ve had to grapple with is a return policy. I am thinking of having
a return within 5 days policy except for defects that may arise,
which I would obviously take back and fix or replace. To be honest, I
am worried about people buying a piece of jewelry, wearing it for an
occasion and sending it back. There was a news story today on Good
Morning America on this very topic, which brought it back to mind
again. Its called “wardrobing” and its obviously a big problem for
clothing retailers.
I know return policies have been discussed recently on the forum but
my question is, how much of a problem has taking returns of worn-once
items been for jewelers? Perhaps the big retailers have more problems
with this. Do small artisan jewelers have a problem with this?