The emotional and sometimes unrealistic expectations
This used to bother me, too. I would complain, “Why am I being held
to a higher standard than everyone else?”
Well, we have ourselves to blame(or cheer). Where do you ever see an
ad proclaim, “Joe’s Jewelers, We are mediocrity?” You don’t. We
compete amongst ourselves at least partially on quality.
Eventually I stopped feeling oppressed by customer expectations. It
was probably around the time I started anticipating quality
complaints. As in, “I’m going to improve this tiny detail here that
nobody will notice but me”. Because they DO notice. They can’t always
articulate it, but they notice. I know of a shop foreman who would
say when inspecting a less than perfect job, “See if the customer
complains about it, before we fix it.” Really.
We hold ourselves out as professionals. Part of that means you have
everything covered. Beforehand.
So good, the public has high expectations for us. Meet them and
you’ll make money. I like to make money.
alot of us want to be seen as "artists"
Well, without ‘going there’… jewelry is different from paintings
etc. It generally has utility beyond what other forms have. Its got
to fit the finger or hang around the neck and generally be a
pleasure to wear. So if you’re an artist you also have to be a
mechanic if you’d like no complaints on your jewelry.