I have never had a situation like this so am in a quandary as how to
I am a show jeweler, in a recent show a young woman spent a great
deal of time at my booth and very much liked one of my rings. She
talked about ordering it & I wrote down so if she
decided to, she’d have the correct info.
Time passed & I was in the middle of making inventory for another
upcoming show. I was buried in work. The young woman (YW) emailed
and said she wanted to order the ring. I said fine I’d get to it
when I returned. No, she needed it within a week! She was very
Because it was an expensive ring and a “bird in the hand” I decided
to set aside working on inventory and fulfill her request with a
healthy deposit, which she sent. I sent it off to her right before I
left for the show (with less inventory then I wanted.) Aside from a
different style shank she wanted, the ring I sent was an exact copy
of the original ring. She has a small finger also.
In 10 days I get an email. YW is not happy with the ring. New ring
has a different finish, it sits too high on the shank, it looks
different…can I fix it or better resize the original ring to fit
her. I read her complaints, set them aside, reread them and decided
they were pretty bogus. I had the original ring and know I
duplicated it. Because of the way the ring is made and that its out
of sterling & bi metal with a diamond set in it, it is not possible
to resize. Nor do I want to spend more time and money and have her
reject another ring for more arbitrary reasons.
I emailed back told her firmly but nicely, that the ring was a copy
of the original and I wasn’t going to resize another ring for her.
She needed to decide she liked it and pay me the rest of the $ she
owed ($350) or send it back, undamaged.
Heard nothing. So I left a nice but firm message on her phone. She
finally emails saying she’s sending back and will do so on Saturday.
The ring has not been returned yet.
Friends think she had a special event to wear the ring to and now
that the event is done, I get it back. She had a heavy foreign
accent I wonder if I am in some bartering game that I don’t
understand. My thought is she’s here on a student visa. Is she just
gaming me? My gut tells me something is up and she is not being
honest with me.
+Keep emailing and phoning and being nice, trying to get the money
or the ring back?
+Write an email and berate her forcheating me? I am out the labor &
materials for this ring, as well as missed sales at the show because
of my smaller then usual inventory. This is a very small ring…it
won’t sell fast. I do feel doubly cheated.
+Check with a consul to see if she is on a student visa and see if
they can help me?
And for the future, how do you all deal with custom orders. I have
NEVER had anyone return anything I did for them. They are usually
ecstatic with the jewelry I make. I and really surprised by all of
this. My return policy is pretty open as a result. Should I have a
no returns on custom work policy?
Any and all thoughts would be helpful.
Thank you so much.