Originally I used a bank to get me set up with merchant processing
with a knuckle buster. It is a bad idea for two reasons: the banks
charge extra, a lot extra in my opinion, for the privilege of taking
your money, and with a knucklebuster, you don’t know if your charge
is good.
Today I use a Nurit 8010 wireless encrypted cellular card swiper.
When you buy (don’t rent) it, you have the choice of which cellular
provider you want - usually your merchant processor doesn’t tell you
that you have a choice. I looked at the cellular coverage maps for
the areas in which I do shows and picked the one with the best
coverage. I chose Cingular, I have a friend that uses Verizon, and we
are both happy with the service. Because each charge is verified
before authorization, I have yet to be stung. I have had no
charge-backs.
Eight years ago, to find a merchant processor separate from Wells
Fargo bank, I called my credit union and they referred me to some of
the smaller merchants that use the credit union and take credit
cards - a hair salon was one of them and gave me a good lead. I’ve
looked at Sam’s Club, Costco and others since then and they may be
good options as well. What they don’t give me is someone that
understands my business. I tried using the merchant service that the
credit union offers now, and they use the cell phone thing, but they
have no weekend support and that’s when I sell. If something doesn’t
work on Saturday am, I’m SOL if I have to wait til Monday to fix it.
So here’s my recommendation - absolutely use a realtime online
cellular based service. It’s the only way you will know if the charge
is good before the client walks away with your stuff. If you can
afford to lose a few pieces now and then, do the thing where it is
accumulated and you run it at the end of the day. Find an independent
supplier of Merchant services, or a hungry bank. The discount rate is
only part of what you pay, there is also a per item charge, batch
closing charge, monthly report charge, wireless charge, and now they
even charge extra for cards with rewards. Pay attention to what the
real bill is, and prepare for a serious lesson in bookkeeping - you
have your daily deposit from MC/Visa, Amex is separate and Discover
is also separate, along with checks and cash. Discounts are usually
at the end of the month deducted from your checking account. There
are extra charges if you forget to batch out daily when you have
charges.
And oh by the way, you can only get a merchant services account if
you have decent credit.
If you want to talk to me about who I use or any more stuff, email
me with your phone number and a good time to call, and I’ll respond.
Judy Hoch