I recently ordered a 3mm colored stone and got a 3.33mm. Had an
employee call to inquire why we got that size. Reply was that you
have to request exact size or they send what is within their
tolerance specs. Had I been the one on the phone I would have pointed
out that they sell 3mm and 3.5mm and since 3.33 is over 1/2 the
difference, their tolerance is not specific enough for a stone that
size, not to mention that a 3.33 will not be easy to set in a 3mm
tube setting. They sent a different 3mm colored gem in the same order
that was 3.05mm.
I have had incredible service over the years and great customer
service, so some issues are easily excusable. From now on it is not
difficult to be more specific.
Having a picture of a wedding band on a page and placing an order
only to find out that what is sent is the engagement ring not
pictured or referred to, you have to use the button on the box to
scroll down and select engagement ring was irritating.
I use Stuller to quote from, if time is an issue and price is not, I
order from Stuller. If customers budget is slim and time is not an
issue, I use alternate sources for colored gems and diamonds. If
customer is okay with a triple key quote and I can use another source
to save money, sometimes I give a better price but still more in my
favor. Evens out the resistance the public has to higher labor prices
that I feel my skill should deserve.
Richard Hart G.G.