Although I’m not affiliated with Stuller, nor do I have a financial
interest in them - I do have a few opinions on this thread.
The first is - for my money you will not find a better run, more
co-operative, more helpful organization than the one headed up by
Matt Stuller. Call there anytime and ask for help, advice, options
etc, and watch them go to work for you. From my customers perspective
there’s nothing I can’t do, and the reason I can do everything is
because the whole Stuller organization serves as my “back room.” Take
the time to get to know the staff by name, and I can promise you’ll
find the gain worth the investment.
The second is - thank goodness they take the time needed to verify
their customers are actually people in the business, and not merely
someone looking for a one time purchase, a “good deal,” or a cheap
price. The time they take, the “hoops” they might make someone jump
through serve to help those of us who make a living in this industry.
The obvious question is, do you want your customers to be able to
head over to a wholesaler to check prices and buy directly, or would
you rather they rely on us? How many times have you been to a site
that claims to offer wholesale prices, only to find that all it takes
to access those prices is a phone number and a credit card? How does
that help us?
It’s understandable that we all want to protect like our
SSN’s. But, before we start chanting ideas like unlawful, illegal,
and law suit - wouldn’t it make sense to simply ask why such
is needed, how it will be used, and how it will be
protected? (Would an EIN serve as a substitute?) Maybe there’s a
legitimate reason, maybe it’s actually done to protect us from fraud
and I.D. theft.
Lastly, something I learned early on in the military was - don’t
shoot the friendlies. I think that’s pretty sound advice in business
too. On this site we frequently moan about customers not
understanding us, all we want is fairness and a bit of empathy, or
at least some sympathy. I wonder what sites companies like Stuller,
Frei and Rio Grande go to when their day is over? I think it might be
interesting to hear what they have to say about us.
Ski & Cathy
Rocks to Gems