I posted this in another forum and I was recommended to post here in
order to get more opinions on this matter. Here is the original
post.. Any advice would be VERY MUCH appreciated...
I need some advice about the engagement ring that I gave to my
girlfriend.. We live in Japan, and also I bought the ring from a
fairly high-end shop here after months of research..
It has a quite a unique looking design which i hadn't seen before
which is why I decided on it, but after a two months of wearing it,
the ring bent a bit which in turn let the diamond fall out.. Needless
to say, it was quite stressful and traumatic (especially for my
girlfriend) but we found the diamond after some hours searching..
We took the ring back to the store, and they said that the ring was
a little bit too loose in size, and maybe my girlfriend might have
held something heavy or hit the ring on something which warped the
ring (i.e. the ring went from circle to an irregular ellipse... (90%
platinum), which let out the diamond b/c the ring's body separates
to form arms which hold the ring in place.. I think its a bit like a
tension setting but there are grooves in the ring for the diamond to
lay in. I will give a URL at the end of this post.
So they adjusted in their shop to make the size smaller, however
when we got back the ring, the curvature of the design seemed a bit
squished which made the ring seem a bit different from the original
design which was a bit disappointing..
But we overlooked this, and my girlfriend was real hesitant with
wearing the ring, so she wore it just maybe three times in two
weeks... After which, when re-examining the ring, we noticed that
the main body of the ring seemed to be bending a bit.. the diamond
was still secure, but because we the curvature of the ring was
noticably changed, we took the ring back...
We complained and had a heated discussion at the shop, in which they
basically said that 90% platinum+alloy is actually much softer than
18k gold and its not uncommon for this to happen.. What they said
they could do is ask their design studio to alter slightly the ring
design, which we agreed to....
So essentially my question(s) are this:
1) Does each time the store adjusts the ring, cause the ring
constitution/structure to become weaker?
2) Is it possible that the ring was defective to begin with, and if
so, how would we know?
I would like to ask them just to make a new ring, but I would only
ask this if I know that the ring structure is already damaged, or if
I knew that the ring is somehow defective..
One response I got said that perhaps it is design flaw, but here is
a link to some photos of the ring:
any thoughts or advice would be much appreciated!