What should I do besides throw my ring mandrel at the office
I’ll bet several of us can feel your pain. I have a quality control
background; I worked many years as an inspector prior to becoming a
jeweler. People used as inspectors, but without training, have no
discrimination and so they find everything they see as a problem. In
inspection, if you’re spec shows ‘0.001’ tolerance, you cannot hold
a machined piece to a ‘0.0001’ standard. And so it is with jewelry.
Common sense spec tolerance on jewelry repairs is ‘eye-visible’. QC
inspection @ 10X for loose stones is fine, but should not include
So, what I did was find a piece or two of new stock with quality
issues (split-lap over polish on side of a shank; melee set poorly,
etc.) and showed that to the person that was being overly
enthusiastic about their quality checks of my repair work. I then
explained that I can find a supposed ‘quality issue’ with anything
in the case if I looked hard enough, i.e., at high enough
magnification. This, on new product.
Then I explained the following: if it’s not eye visible, or if it is
and still presents well (like the new product) it’s not a quality
issue that we need to address. So we’re not going to send the new
product back, and we’re not going to hold my repair work to a
ridiculous standard. And we’re not going to waste everybody’s time
from now on. TIME IS MONEY at the bench. I’m the goldsmith - I’ll
send it out the door with the appropriate finish. I’m glad you are
inspecting for loose stones, because that can happen after a final
cleaning. Thank you.
I wouldn’t even deal with an office manager. If you have a shop
manager, let them handle this. If you don’t, hopefully the above
will work for you.