I am having trouble downloading a .jpeg

.jpgs are typically smaller than .png files, often a good bit smaller. When a .jpg is created, depending on the program, you can adjust the compression from extreme for a very small file to very slight for better image quality.

I run into ‘please try again later’ on a few websites. If I switch to a different browser there is no problem. Rather than the browser being responsible, it is probably the security add-ons I use that are likely responsible, from fingerprinting blockers to ad blockers to auto-run video blockers, etc… I have different setups on different browsers, use the most restrictive one first, switch to others when necessary. So my feeling is it may have to do with the browser and / or its add-ons causing the problem.

I think that this a question the tech support people. While many of us manage to post pictures without any problem, it appears that there is some combination of events that prevent that from happening. Some guidance might help…Rob

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I wrote the folks who run the Ganoksin website and asked the tech team to look into this issue. I’ll let everyone know what I find out.

Thanks so much for your patience and letting me know about the issue!

Jeff

Greetings, The file is 79 KB. The dimensions are 1037x689, it’s jpeg.jpg.
Thank you.
I said download by mistake. I am trying to upload a photo into this message box so I can ask the community about a pattern I am making for a ring I want to make.

Sorry, the correct word it upload. I am trying to put a photo in this message box.

79KB is tiny. For this image file size would not be the issue.

It might be something format related.

Try opening it in your photo app.

Then save it as for instance .png carefully selecting the annotation .png so it retains the proper format structure.

Then try uploading again.

Thanks for that! I forget all of the image formats that can be uploaded to the forum, but there’s a number of formats besides .jpegs. The .png image format was easy to switch to from a .jpeg image and uploaded to this thread with just drag and drop.

I did reach out to the Ganoksin tech folks this morning and am waiting for an answer. It is a weird situation in that not being able to upload .jpegs only affects some members.

Like I wrote, I discovered yesterday that I am one of those folks. I tried a bunch of solutions like switching to .jpg from .jpeg, using a full size image, lowering the image size, changing the compression level. None of those ideas worked for me.

We’ll see what the tech folks say. Until then, maybe Lois can try uploading a .png image so the original jewelry question can get answered?

Again, thanks for everyone’s patience!

Jeff

Yes, but as said, sometimes there happens things with the format.

Especially if one changes the images just by renaming the files.

Some photo/graphics programs has their quirks too. But so far we have no information to suggest such causes here.

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