Advice sought on how to respond to the following:
A quasi-good customer bought a link bracelet in December; yesterday
she returned to the store, calm but clearly not happy, stating that
the bracelet she bought simply “fell off her wrist”.
Customer says she was out w/ friends one night, looked down, and
realized that the bracelet was gone. She says she has no idea where
it fell off, looked around in the car, restaurant, house, driveway,
etc., but could not find it.
She said that she understands that this is a touchy situation for
both of us and that there might not be an obviously fair way to
handle the situation. She says, however, that she was concerned about
the clasp when she bought the bracelet but was reassured by the
salesperson that the clasp was secure; She thinks the clasp was not
as strong as it should have been & stated that it should have had two
safety clasps on it (one on each side), not just one.
I’ve had this situation occur before, but with an inexpensive silver
charm bracelet w/ toggle clasp. Have any of you had to deal w/ a
similar situation? How do you suggest I handle this?