My client is in this interesting situation and I am wondering if
anyone has any input about it.
About eight years ago she purchased a diamond from a local retailer
that was said to be 1.56 cts, D color, Ideal cut, VS1 clarity and
GIA certified. Now she is thinking of resetting the stone (how I got
involved) and at this time she realized that she never did get the
cert that was meant to come with the diamond.
Contacting the retailer she was told they did not have it but
offered to send the stone in and get it for her and that this would
take 3-4 weeks. Six weeks later she contacted them and was told that
the diamond was at GIA and they’d get back to her. A few days later
they told her the diamond never was sent to GIA because it was an AGS
stone–that it had an AGS inscription on it and they were sending
the diamond to AGS to get the cert for her. (If there was
inscription, wouldn’t they be able to order the cert?)
Weeks later, when the diamond came back it was certified as VS2, not
VS1 and not Ideal cut–altho the color and weight were the same. The
retailer then offered her $2000 to make up for the difference
between what they had claimed at the sale and the newly acquired
Obviously the retailer has not behaved in a very professional manner
and this has caused the client to be very distrustful of them from
every point of view. What she would most like is to trade her stone
for a larger one using her credit as an upgrade. I guess her real
question is, how much can she really get from them? And I really do
not know how to advise her.
Okay wise ones, what do you think?
Yours most sincerely,