This isn’t EXACTLY metals related, but I figure there’s LOTS of
expertise on this list about shipping things, so if anybody’s got
any advice about how to handle this, I’d appreciate it. So far UPS
has been a bunch of buttheads.
My son ordered a new computer. It was to be delivered last
Thursday. He’s been tracking the package on the UPS site. It was on
the truck Thursday morning, so he waited for it to arrive at his
apartment until he had to go to class at about 2 PM.
When he got back from class about 4:30, there was still no package,
so he checked the tracking number again and it told him it had been
delivered - and signed for - at 2:30. Well, it wasn’t delivered to
him or to his roomate. So he IMMEDIATELY called UPS and was told
that he would have to call the local UPS office the next day to find
out what happened to the package.
He called me later that evening and this sounded like crap to me, so
I called UPS and was told that he would have to contact the
shipper to find out what had happened to his package. Of course by
now it was far too late to call the shipper, they had been closed for
hours. He was also told that they COULD NOT and WOULD NOT begin any
effort to find out who had his package until they were contacted by
the shipper. I was also told that he COULD NOT call the local UPS
office and that no UPS person would have told my son to do such a
thing (eg we’re liars).
Now keep in mind he notified them just 2 hours after the fact that
the package had been misdelivered. Also keep in mind that earlier in
the week, UPS had misdelivered a package for one of his roomates -
same address, it was delivered to the wrong building but fortunately
the person who got it was honest and brought it on over. Kevin’s
computer, on the other hand, is still nowhere to be found.
I told Kevin to have his roomate call UPS and notify them OFFICIALLY
of the earlier misdelivery. Since he got his package, he hadn’t
called to make a complaint. He did call and file the complaint
about the earlier misdelivery.
Kevin called the shipper first thing the next morning and the
tracing process was initiated. As of today, he was told by UPS that
the tracing process had been “closed”, but they refused to tell him
the result - he has to contact the shipper, who, once again, IS
CLOSED. So he can’t find out until tomorrow what has happened to his
At this point, what other actions should we take? We won’t find out
the result of the trace until tomorrow and because of the lag time
for the Orchid list I’m going ahead and asking for advice in the
worst-case scenario - eg, UPS claims that the package was properly
delivered and they have no liability (It was signed for by initials
only, and the initials don’t match my son or any of his roomates
He paid for it with a Debit card (nominally a Mastercard). I told
him to call to find out what recourse he might have through that
route, if any.
At this point I don’t know what else to do. UPS has been totally
unhelpful, and even flat out obstructionist. Their motto should
obviously be, “What can Brown do TO you?”