Kate two weeks is nowhere near enough time to determine if a line is
going to sell or not.
My question is ,“Have you dealt with this group or person before?” If
so how did your relationship go. This should give you a foundation to
I suspect the contact person may have spent more that she was
authorized to spend and is looking for a way out of her bind. I would
offer to take the merchandise back but at a discount for the problems
created and handling. Companies call this a "restocking fee."
Refunding 75 to 80% may not be unreasonable in this case especially
if you can get the jewelry back on the market immediately.
In the long run, salvaging the relationship with the store is the
primary goal here. Next time I would lay out a specific policy on
refunds. I have always used the policy of return for credit or
different stock only. Spell it out in writing up front.
I am looking forward to the input on this issue.