Folks, I'll admit to being a bit disturbed by this thread of
conversation, although I haven't yet jumped into it. Here goes.
I cannot honestly imagine why any of you would want to automatically
ASSUME that the merge of these 2 companies will be a nightmare!
Granted, they have until this point maintained separate catalogs and
customer service, with Stuller being the more rigorous truly
wholesale supplier to the trade. However, I did business with both
and have been very pleased with service and products from both.
It seems to me from communications out of Swest that they are doing
a good job of moving their accounts over to Stuller in a sensible
way, without compromising Stuller's wholesaler status. They are
creating Stuller "limited" accounts enabling tool and fabricated
metal purchases for previous Swest accounts that don't qualify for
Stuller full accounts.
And even as a very small artisan jeweler, I didn't have any problem
qualifying for a Stuller full account -- yes, they did require me to
send in an application with copies of my reseller cert and 2 other
wholesale invoices, but it wasn't onerous or problematic at all. And
their customer service staff have been wonderfully helpful in
answering my many questions on the phone.
Given all this, I just don't get it. I don't see this as a
"nightmare" but rather as simply a change. Not all change is bad.
Before you assume it will be, why not give it a try and give Stuller
a chance to prove themselves to you? Then, if you find yourself
dissatisfied, look for other suppliers.
Handcrafted and Unique Artisan Jewelry