We also have two sets of prices for gas, one is when you pay in
cash (lower) and the other is when you use a credit card which will
cost you about 12 cents a gallon more! 99% of these gas stations
are owned by people who have originated from the far and/or middle
east countries. and you make a BIG deal about Stuller's.....that
should be your biggest problem! Have a pleasant day! Sincerely,
Warning, long post/rant, if you are in a hurry, skip this one !
Damn, Richard, you nailed it and kicked butt. I see the pattern the
way you do.
Nobody noticed what was happening? Like the story about how to cook
If you put a frog in hot water, it will jump out of the pot. If you
put the frog in cold water being heated, the frog gets cooked, it
did not notice the change.
We are the frogs. I saw this in George Bush's first term. I was
telling my customers to have their children learn Chinese. I was
telling people that Geo. Bush must have Invested in China.
I closing my store of 24 years and taking a big hit.
I had an account with Stuller for 5 years in Calif. Moved to
Colorado, had my account for another 24 years.
Stuller is then very best company there is. The sheer volume of what
is available. Rarely do I have to go anywhere else.
With the customer base I had, as a one man shop, for what my
customer wanted and what they could afford, I did a lot of business
People poo poo those who by parts and assemble. I did that. Takes
skill to design and put the parts together and make a very beautiful
I exceeded their expectation. What is the point, had a wife with
chronic health issues. For 30 years. I was able to pay insurance that
made a 10 day I.C.U. visit, and a 30 day rehab visit cost us, $350.
The bill was over $400,000.
Who was my main supplier? Stuller.
Who came through every time? Stuller.
Who had an amazing supply of rings, findings, gemstones and tech
support far above some of my previous suppliers? Stuller.
I will forever be grateful for all the good I got from what I think
is more than a business, it is a place that has heart. People who are
dedicated, have passion for what they do.
Did I ever have a problem, yes. Was it handled to my satisfaction,
And when I got behind in my bills, I called and asked if I could pay
on terms for a few months, they set up payments that I could handle
and get back on my financial feet.
I just find it odd that the people who have problems have such a bad
experience. Then they post on Orchid, and people get on the band
wagon. Who knows who contributed what to the problem.
I think if someone is having a problem with Stuller, they have some
responsibility for what is happening.
I know that I am articulate and I know how to talk to people and get
them on my side. It is also how I listened to my customer and always
made exactly what the person had in mind. Not one was anyone unhappy
There is no company that does every single thing right.
I started on 1991. I got a POS system In 2002. Starting in 2003 thru
2011, my store made over $200,000 each year, one year we did over
Richard Hart G. G.