Back to Ganoksin | FAQ | Contact

Stuller mountings size problem


#1

Does anyone else have the problem of ordering a mounting from Stuller
and the diamonds and having the diamonds be too big? (or too small)
We ordered an engagement setting and the diamonds were just a little
too big so the girdles would overlap if you didn’t alter the
mounting…why is this? This seems to be a chronic problem. No, we
have not yet contacted Stuller regarding this particular order, has
been mentioned to them in the past. I just figured that this would
be the norm, but after a while it is very frustrating to constantly
have to alter a strip mounting or ring, especially when the customer
is coming in that day and you had just ordered the parts…but
that’s another problem!!

Mary


#2

Try ordering by exact mm size instead of carat weight.

Dean A.
Auslanders Olde World Jewelry


#3
Does anyone else have the problem of ordering a mounting from
Stuller and the diamonds and having the diamonds be too big? (or
too small) 

One solution is if you have enough time, send the customers diamonds
(or yours) to Stuller and have them set them. Their “Have it your
way” program’s prices are extremely reasonably. I cannot pay someone
to set as inexpensively as they can, and sometimes they have sales on
labor. I have not had this happen, I only do some of my own setting.
I have not had anyone who set fo me complain about this.

The lower you set stones the closer they get, I assume this is not
the case. In over 30 years of working with Stuller, my experience has
been that they have been very good at resolving issues.

If talked to someone in the setting department and asked them what
they did in that situation, what was their solution?

Richard Hart G.G.
Denver, Co. 80210


#4

I haven’t had that problem with them, but I surely would have them
correct it.

Russ Hyder
The Jewelry CAD Institute
www.thejewelrycadinstitute.com


#5
the problem of ordering a mounting from Stuller and the diamonds
and having the diamonds be too big? (or too small) 

It’s not ~necessarily~ Stuller, it’s the way of the business, to
some degree. Take a 6.5mm stone, which is the standard of a 1ct.
diamond, and go fit it into different 1 ct. settings at a findings
house. It will fit differently in all of them, sometimes a lot.
Different people have different ideas about what a setting should
be.

And Stuller is a fine place, but they can’t do and be everything,
either. Somebody gave me 16 two pointers from them to set, last
week. They weren’t ~graded~, they were sieved (at least so-to-speak).
That’s a 1.6-1.7mm stone, and they varied by 3 tenths or more.
Obvious to the casual glance… Look at their web site - 1.5mm (1
1/2 points) are listed as “1.41-1.55mm” That’s a huge spread for a
stone that size, and that’s if it actually falls in that range. I’m
sure Stuller would actually mike stones for you, if you asked, but
you’d need to ask, I imagine. When I get melee from my supplier and
they are 2.0mm, each and every stone is 2.0mm, but that’s labor
intensive, too. It’s a common matter in this industry - matching
stones to settings, and the tighter the fit the more you need to
take control of it.


#6

You are right about the Stuller stone variance and I didnt order
them, the boss did and I will remember that next time…thanks.

Mary
Namaste