Hello Orchid, Writing just to clarify my special order problem and
to thank those who have written in so far–. For example, at my
last show I had a customer who loved a pendant but she didn’t buy it
- 5 minutes later another customer came in and bought the pendant.
Of course the first customer came back and now wanted the pendant I
had just sold, so I agreed to make her one. I had a picture and a
drawing so I duplicated it to a T. I sent it to her and she called
me back and said it was “not as luscious as she remembered it” She
then proceeded to tell me everything that was different about it and
none of it was true. I made exactly what she ordered – she just
changed her mind and I don’t feel like I should be the victim of
that. And, in addition, she has yet to return the pendant!!
Now, here is my question. I know I should have something in writing
spelling out my terms but in addition to asking what most jewelers
consider fair terms, I am wondering what are terms that you can
actually inforce. I may be wrong, but I was under the impression
that technically any item that is purchased with a credit card has
to be returnable. Does that sound right?? I have another friend
who went through a very similar experience and she took the piece
back and refunded most of the money but kept a very small deposit
and she just recently received a nasty letter from the customer’s
bank disputing the charge.
How binding can your little form with the customer’s signature be
and what recourse might you have when the customer chooses not to
abide by it. The charges are hardly ever worth a legal battle or
hassle yet I am not a department store and cannot afford even small
losses, let alone the wasting of my time.
Again, always welcome your input. Thanks, Grace