Hello everyone and Happy Holidays!
This fall I ordered the 2mm rubber cord necklaces from Rio Grande
with the sterling clasps. They were for some special order necklaces
for a good customer. Three of the neck clasps have come undone from
the rubber (the rubber breaks off inside the clasp). I can remove the
broken piece and have tried, unsuccessfully, to reglue them. What
frustrates me is the cruddy quality of these necklaces. I have not
contacted Rio about replacements due to the heavy holiday load of
late, but plan to do so in the new year. Has anyone else had this
problem? What did you do to repair them? Epoxy hasn’t helped and I
wasn’t sure which glue to use that wouldn’t harm the rubber. Luckily,
this customer is really understanding and hasn’t demanded a refund,
but I want to fix this as soon as possible.
Thanks for your help!