Hi Edith, Many years ago, long before my interests included the
“metals” end of this business, one of my best retail customers
ordered a huge Peridot from me (in excess of 10 cts) for one of his
store’s most frequent buyers. After going through my long list of
suppliers and several new ones, I finally located the rough, for
which I’d paid through the nose and then worked long hours, to
deliver the piece, only to receive a call six weeks later with the
news that the lady was outraged and demanding a complete refund for
the piece! When I went to see it at my customer’s store, I was shown
a tattered stone paper containing a shredded cotton pad, and the
previously unblemished gem whhich now had a 4mm-deep divot in its
table and most of its facet junctions chipped or abraded. When I
explained that the stone had been abused and flatly refused to
refund the money, the customer said, “What do you mean, ‘abused’? I
haven’t taken it out of the bottom of my purse since the day I
bought it!” The next time I printed up invoices, they included the
following words:
“All standard inventory items may be returned for refund or exchange
within 10 days of receipt, so long as in their original condition and
accompanied by receipt. No refunds of any kind will be permitted on
custom ordered goods, regardless of reason. On all memorandum goods,
recipient agrees to accept complete and unconditional responsibility
for care, replacement or repair to original condition of all goods
so entrusted, from moment of receipt until moment of return.”
I suggest you do something similar to protect yourself, as well. (In
fact, you have my permission to use these words, verbatim, if you’d
like.)
“On custom ordered gems, jewelry, services or faceting
demonstrations, a non-refundable “Commitment Deposit” of 50% of the
total is due at time of order. No materials will be ordered or work
begun until this deposit has been received and had cleared our bank.
All original concepts, artwork and designs remain the exclusive
property of Turet Design. All rights to develop, enhance, modify,
manufacture or otherwise produce, and market, license or otherwise
distribute said designs shall remain with the designer, and shall be
defended.”
And as with the previous segments of the disclaimer, you and our
fellow Orchidians are more than welcome to use these words for
self-protection in/on your receipts and invoices.
My best, as ever, Doug
Douglas Turet, G.J. Lapidary Artist & Designer Turet Design P.O. Box
242 Avon, MA 02322-0242 Tel. (508) 586-5690 @doug
www.turetdesign.com