Hey Andy & the Stuller crew,
I have to say that your comments about customer service applies to
each of us. Very well put, and something we should all espouse. My
personal experience with Stuller’s customer service has been
excellent, and I am so glad for your wide range of tools, settings,
and services… not to mention the rapid delivery when I need it NOW.
BTW, I have no association with Stuller other than as a satisfied
customer.
Judy in Kansas
Keys are made of soft material to act as a “circuit breaker” of
sorts. If you shear the key you are over torquing the device. If you
use a hardened key you will risk breaking the shaft or gears or frame
of your mill. I think you have found the limits of your drive
mechanisms.
Regards,
Jim
James Binnion
@James_Binnion
James Binnion Metal Arts
360-756-6550
Andy,
I had planned to send this privately, but after reading Judy’s
comment, I decided to go via Orchid.
Time spent within the corporate world, will show any observant
person, that a mid level manager, will try to keep problems away
from his/her boss. In so doing, decisions are made in handling the
situation, that a higher up, or even business owner would
immediately recognize as being a very poor choice.
In my personal experience, I called these folks the “frightened
forties.” A manageable situation escalates, and goes out of easy
control. The other side of that is the employee, perhaps dealing
with personal issues, or having a personality that believes everyone
is trying to put one over, is not going to allow the customer to “get
away with it.” They do not represent the company or employer, as the
company wants to be seen.
They, by the way, are among us, me included, in thinking the
customer will not spend that much for our jewelry. We do not have
permission to do so.
Getting back to Stuller and Pepe, as little as 15 to 20 years ago,
the corporate or business faux pas, would not be widely known. Well,
gaffes, are very quickly seen by thousands, at least. Lot’s of
potential loss of revenue there. Customer service is King, lose it,
and weep.
When a situation, such as Barbara’s arises, front line personnel,
MUST easily kick it upstairs. In retrospect, Andy admits it should
have been different. yes, it certainly should have been, and
Stuller’s job is to determine why it wasn’t. From personal
experience, I know I can call one of the division managers, or even
the Bell’s, to call attention to a potential problem. A sheltered
upper management, has no clue. IMHO.
Hugs,
Terrie
At least now I know what I'm doing to my little Pepe
Good for you Dar!
Having been in manufacturing for over 40 years, I can tell you that
very often, the only way we can repair large machinery is to
re-create the broken parts, or at the very least, search for similar
parts at used machinery barns. In the case of gears–most gears can
be found in industrial catalogues…
Repairing small mechanical equipment is often not practical. By the
time you’re done, it may cost more than a new piece.
Large machinery is different.
As an example, today we are re-creating the entire mechanical track
system for our traveling head Die cutting press. This is critical
equipment as we use it to cut all our mold rubber strip, pre-cut
pieces and all our casting gasket materials. It needs to be on the go
at all times.
Cheers!
Bill Mull
Zero-D Products, Inc.
http://www.zerodproducts.com