Joopy Gems of Hong Kong was recommended to me for roseccut stones.
I ordered several types for my students projects and a larger
amethyst for myself.
The amethyst was almost entirely clear, no color. I wrote it off as
a poor buying decision, not worth the effort to try to return. A
couple of days later I was solicited by Joopy Gems for a review and
in my review I related how poor the stone was.
The owner, Julia emailed me, said her assistant may have sent the
wrong stone and that she would replace it. This never happened. I
have emailed her twice repeatedly since her offer with zero response
from her or Joopy Gems, nor has my negative review been posted.
Needless to say I will be sticking with my regular suppliers for my
students and my needs.
Mistakes happen, it is how vendors react to customers issues which