Mistakes happen, it is how vendors react to customers issues which
I could not agree more.
As a wholesaler of natural gems, I think of my job as supporting
what my client or my client's client wants, so our business
relationship is not adversarial at all. Rather, I am thrilled when I
can work with a client.
Mistakes DO happen. How we handle them is what counts. But first, we
must know about them. Please, please, please do tell us. We will do
everything we can to make something that is truly wrong, right.