Welcome to fall of Rio Grande!
As of 01.01.2013 they are no longer a family owned business. Rio
Grande had “partnered” with The Richline Group, a Berkshire Hathaway
If you thought the Chinese and Pakistani tools were bad before, wait
until the new management company takes over and performs "magical"
corporate structuring. In the past few years (I am being generous
here), Rio Grande has become similar to the jewelry supply version of
A while back Rio Grande started featuring American made products,
but this is hard to do in a country that has “smartsized"
production!!! Perhaps this is the reason Rio Grande has had to
"partner up”, they have diluted themselves into thinking that they
could pull the same profit from lesser quality imported products.
Now backfiring, they need an exist strategy…
I once worked for a little book store that pulled this same "tactic"
and in half the time it took them to build up their “empire” they
were shutting down stores, leaving themselves with less then half the
stores they had fifteen years prior. …
Now under the new management, I fear the past Rio Grande trend
toward lowered quality in the name of heightened sales figures will
only get worse.
Lets face it, the point of business is to make money, but you also
need to provide a quality product.
Which we all know is on the forefront of corporate America today,
In regard to the once great return policy. …
Oh, they had a great return policy…
I wonder how long this will take to be “rationalized.” Even though
Borsheims (A Berkshire Hathaway owned jewelry company), has a 90 day
return policy with no paid return shipping offered and the item must
be in original condition (which I am taking to mean re-saleable).
Imagine the freight costs incurred when returning items damaged in
transit!!! That’s if they’ll take it back, because it isn’t in
Remember Rio Grande’s customer service?
They were great huh?
Nice, courteous, and helpful. . They were a joy to talk to. . Another
thing we can all look forward to being “streamlined.”
Oh, before I leave you to tell me how I am wrong, I will leave you
The Bell family has been assured that they will continue in
This reminds me a recent tragedy involving Alan Revere… He too was
told to not worry, that his place in his building would be safe. …
But we all know, this is a different story and the Bell’s will be
Please keep this in mind, Warren Buffet is the chairmen and CEO of
Berkshire Hathaway and we all know how he is the master of low-cost
This is our future…