Happy holidays everybody!
Thanks to all who answered my post about setting the I-3 2ct
diamond with the nasty looking feather. The job went flawlessly,
I set the stone in a 6 prong platinum head in my custom mounting
and the customer was thrilled. I had her come by the shop, I
showed her the stone under magnification, explained to her the
risks, and had her sign a waiver. I really got the feeling that
made her trust me even more.
Anyway, yesterday a woman came into the shop who claims to be
"in the business" and I think knows just enough to get herself in
trouble. She brought in a mounting that contained a big
(probably 15 X 10mm or so genuine emerald and a loose better
looking emerald approx. the same size. The stone was apparently
set by a butcher, not a goldsmith. Uneven prongs, metal not
hitting the stone like it should, ect… Well, she wanted me
to “pop the stone out and put the new one in”. I refused to do
the job. Period. She came unglued and contacted the manager and
the owner of the store I subcontract for and they both stood
behind me. I’m sorry for loosing a customer, but she was one I
didn’t want anyways. Any comments?