So since starting out I’ve made the assumption that after finishing a custom order for a customer that if I think the design would sell, I made it a regular item available for other customers. Or sometimes I will post on Instagram a photo of a custom piece I’ve finished and get some emails asking for another to be made.
Fast forward to now after years of doing this I’ve come into two situations with customers being upset that I am reproducing the design. Both of these are the clients idea but my design of the idea. I’ve made a policy on my website that states ‘when commissioning a piece I own the overall rights to the design including right to reproduce’ but this just seems like customers will still be upset but I can’t just say sorry, that’s my policy. Ultimately I don’t want customers having a bad experience with my jewellery brand. Would love to hear any thoughts on this, what is the industry standard for reproducing a custom project? What are people’s pens experience of this?
I feel confused about it, I’m not copying anyone else’s design work, and do feel entitled to remake my own designs. Any comments will be really appreciated