I have been following the lost stone controversy…This is always a
difficult call. As jewelers we are frequently asked to set stones
which far exceed the value of the work that we are paid for. We
are responsible for defects in our workmanship but, we are not
responsible to provide insurance for the client.
A missing prong head is a thorny issue. Did the client knock it
out, did it fall out. In the past we have had problems soldering
palladium heads to gold shanks. Oxidization will sometimes cause
the head to break out leaving behind the shank with solder intact.
I noticed the head was platinum does that mean palladium?
Clients should insure their valuables. I had one who broke a head
five years after I made the ring. He expected me to take
responsibility. Obviously this was inappropriate and I told him so.
To expect a jeweler to do $700 worth of work and insure a 5,000
diamond for five years is a bit much. A lost stone is the first
month in another thing entirely. If the intact prong is still
there then obviously the jeweler is at fault. If it is sheared,
then it is the clients problem.
In all cases it is a question of business. Is this a good
customer, will he be spending a lot with you? Somtimes its worth
eating the job regardless of fault.
Richard W. Wise