Good day, everyone!
After almost 30 years of using my lathe with a leather drive belt,
it was time to order a new one.
After searching the web I found John Knox, a great guy who’s all
about customer service. I sent him an e-mail Friday night requesting
a quote for a 1" x 46" belt. He called me that evening to discuss my
needs and make certain the length I wanted was correct. He told me
the belt would be on its way TODAY (Saturday), and I just received an
e-mail confirming this. One other thing: If the belt ever stretches
to the point that you’ll need a new one, he’ll take it back, shorten
it, and install new Clipper clips at no charge (you only pay for
Now THAT’S customer service!