Back to Ganoksin | FAQ | Contact

LA Progress Tools Shop closed down?


#1

Hello

Does anyone know if Progress Machine Tools in Olive Street in Los
Angeles is still in business ? I put an order through before
Christmas but it didn’t arrive. Emails are bouncing back and phone is
disconnected. Any locals please advise.

Thanks
Phil W
AucklandNew Zealand


#2
Does anyone know if Progress Machine Tools in Olive Street in Los
Angeles is still in business ? I put an order through before
Christmas but it didn't arrive. Emails are bouncing back and phone
is disconnected. Any locals please advise. 

Yes, No one knows what is happening but the bank shut their doors.
They are trying to work something out. You should place your order
some where else. Otto Frei 800-772-3456.


#3

If your order was paid for with a credit card you may want to contact
your credit card company to initiate a charge-back to see if you can
get your money back.

Pat Gebes


#4

Sue Ann,

Thanks for the info. Sorry to hear this. If you hear anything about a
liquidation sale, can you let us know?

Thanks,
Jamie


#5

It’s true. Progress Machine is in receivership. If you go to their
website progresstool.com you

will see the info listed. There is going to be an online auction of
their inventory in February - also listed on their website.

It’s certainly a shame to see business going under - I bought from
them in the past.

Debbie


#6
Thanks for the info. Sorry to hear this. If you hear anything
about a liquidation sale, can you let us know? 

Right on their main web page it says an online liquidation auction
will be held on Feb 9.

http://www.progresstool.com/

I’m sorry to see this happen. I’ve ordered from them for years with
no problems. But in November, the last time I tried to order things
from their website, they refunded my money with no explanation. I
wondered then what was up. Now I know…

Kathy Johnson
Feathered Gems Jewelry
www.featheredgems.com


#7

Go the the Progress Tools web site. The site is still up, but now
the home page starts with a page listing the firm that’s running the
bankruptcy, and warning not to place orders as they won’t be filled.
Apparently, the bankruptcy dates from late summer/early fall (I
didn’t go back to check the listed date for this post). They say
there will be a liquidation auction in February. Feb 10, I think it
said, and the web site says a link to an auction catalog as well as
online bidding will be “coming soon”. Details say items must be
removed within 3 days of the auction, as I understand it. Not sure if
any arrangements available for shipping if you’re bidding from
somewhere else and can’t go pick up purchases… (Anyone know?)

It’s kind of a shame that they’re out of business, since they had
such an amazingly wide inventory, and halfway decent prices. but it
also doesn’t surprise me too much, given both the economy, and the
fact that their level of customer service was, at least in my
opinion and experience, lousy. I had one order, a GRS power hone that
was supposed to ship with a 600 grit disk (worth about 70 bucks of
the price, at a guess). Backordered, then shipped apparently when it
arrived without the GRS box being opened/checked. What I got didn’t
have the disk. Progress’s mistake or GRS, I don’t know. But GRS said
"talk to Progress", and Progress, when called on the phone, said
we’ll check and get back to you. They never did. When emailed,
emails weren’t returned, even with a copy of the yellow "packed by"
tag that was in the GRS box to prove that they sent the wrong item.
That was about three years ago, and I’ve not purchased either from
Progress since then, or GRS products if I can help it, since they
didn’t seem willing to help fix the situation… (Hey GRS, I’ve still
got that documentation, if you’d like to get back in my good
graces… :slight_smile: ) If I’m not the only one turned off by the lack of
customer care they apparently showed, then perhaps this had something
to do with their business failing. I note that firms like Otto Frei,
Gesswein, and Rio, even though their prices are sometimes a bit
higher, but who take care with customers and make sure we’re happy,
don’t seem to have gone under. I have no problem restricting my
purchases to firms I know I can trust, even if it sometimes costs a
buck or two more.

Cheers
Peter Rowe


#8

I am sorry to hear this. It is a tough economy, and not for the the
ones that cut it too close to the bone. When you operate with such a
minimal profit margin, there is no margin for error. Progress Tool
was around for a long time, and carried some of my products. Payment
was usually on time, and only in the last year did I have to ask for
payment. They always paid their bills, and I am sorry to see them go
under.

Lee
knew concepts


#9

I am very sorry to see them go,had been a customer of theirs since
college 80’s, there were never any issiues till very recently, there
tools/ Eq. were things you did not find everywhere, even simple
things like the injection waxes they had things no one else carried
with pretty good prices. I truely am sorry to see them go through
something like this.

Hratch Babikian


#10

I went to the Progress Tool website today to place an order and
found I had been redirected to a another webpage. It turns out that
Progress Tool has been in receivership since August 2009 and now “all
inventory and equipment of Progress tool is to be sold at auction”

The home page of Progress Tool is http://www. progresstool.com and
you will see the

For about the on-line auction use this url:
http://www.remarketingassociates.com/rema/Progress.html

Note: I am not associated with progress tool - I just thought people
would like to know!

laurie kern
Adventures of An Aspiring Silversmith -
http://lauriejanekern.ganoksin.com