This is exactly why an appraisal from an independent appraiser
before the loss is advisable. I’m surprised the insurance
company is this case doesn’t have it’s own jewelry replacement
The reason the insurance company won’t let you re-make it is:
the ins. co. is willing to replace what the client had before,
which, apparently, was not custom made, but was mass-produced.
Mass produced (okay, or smaller quanities, but not custom) costs
less than custom. Insurance “makes you whole,” but it’s not an
opportunity for an upgrade.
On another note, if you want to provide your client an
"appraisal" at the time of sale…but aren’t really an appraiser
yourself…and you’re aware that appraising something you just
sold is a conflict of interest:
why not do a “point of purchase document”? I heard some jeweler
from New York give a talk about this. You document the item, the
gem stones, the work, and list the actual price paid, noting if
it was a sale price, and what the regular price would be.
Protects you and client in the event of an insurance loss claim.
Chicago, Illinois, US