Thank you all for your input on the in-store jeweler dilemma that our
shop is dealing with. We work in a small to medium size market, so
each account is very valuable to us and so naturally we want to do
the right thing here. We want to make our service be a cordial and
pleasant one where we both benefit and see the value in each other’s
position. The challenge is making it a “win-win” situation for both
the retail mall store and the workman who needs to feed a family and
provide a creative atmosphere for others in his employ.
From your experiences, I can tell that there are even more issues to be addressed than I had originally considered or calculated.
I am a goldsmith and I believe that by nature we are a very
independent and creative creatures willing to explore the unknown,
pressing our talents into the unknown. Casting with the use of a
broom is definitely an example of that!! I sometimes long for the
free time to hack off a piece of wax and just start carving. But I
need to make a living and I am responsible for the interest of a
business. So when demands are made of me (i.e. in-store jewelers)
that reduce my efficiency, then naturally that independent creature
stirs a bit and I resist the change. Perhaps in my quest for freedom,
I forget that change is the natural way for us to become better.
Maybe I should take my teenage son’s advice and “take a chill-pill
dad”! But I still have to come to terms with taking a very
productive worker out of my high performance shop and assign him or
her to a bench in a mall store…and make it pay. Kevin R.