Based on a recent lesson I learned, even though I had a platinum
card and had a truly valid reason for wanting to cancel an order with
a vendor (after 3 weeks, the vendor had not placed my order), the
policy of my credit card company, Visa, regarding returns is that
they will not fight the vendor for a chargeback if the vendor has a
specific policy, and the client has signed and acknowledged that
My card company was willing to make the chargeback, but would not
guarantee that it would stick if the vendor wanted to contest it.
All this stuff about payment protection for consumers is diluted by
actual practice-- credit card companies are not in the business of
defending their card holders in court.
So this means, if you want to avoid the hassle of chargebacks,
install a no return policy on your sales receipts, explain it to your
client and have them initial the policy, and you should be able to
withstand a chargeback. Not real warm and fuzzy, but that’s business.
If you’re at a show, you are in business.
At the very minimum, I suggest you have a policy of charging a
restocking fee of at least 15%-- that will make the blowbacks a
little less costly and less frequent. Be sure to have your clients
initial the policy if at all possible, and have the policy clearly
printed on your paperwork.
We’re not in the rent-a-jewel business-- you must protect yourself.
The oohing and aahing is nice and great for the ego, but SHOW ME THE