Hi Everyone! HELP! I am at a loss as to what to do . . .
Before Thanksgiving I had some of my pieces at a local Christmas
Art Show, the pieces were on consignment (their portion being
25%) the remainder would be returned to me if an item was sold.
No problem there . . .
Someone purchased a fashion type watch (Legacy watch head) with
a sterling band which I made, on the band were two bezeled
lavander amethysts (odd size- I purchased at a wholesale show)
Anyway, the woman who bought this watch called me within a week
of the purchase and told me the watch’s second hand was sticking
and that it was totally unreliable. I told her that the
movement was under warranty for a year (by the wholesaler I
purchased it from), told her to return the watch to me and I
replaced the watch face. I returned the entire piece to her
within 5 days of receiving it. NO CHARGE. Not even for postage.
TODAY, in my mailbox, I find a large bubble wrap envelope, which
contained: the watch head which had been replaced (which now has
a very large yellow mark on the watch face . . . obviously had
been dropped in water or worn while showering or swimming.) A
note which told me that she also enclosed a receipt and card from
a jeweler in Florida who replaced the watch with one that was
water- resistant . . . the note states that I should reimburse
her for the new watch since the old one was not water resistant .
. . (I never, ever claimed that this watch was water
resistant!!!) and the note continues . …“replace the stone
which is cracked.”
Since the stone was ODD sized, I have nothing to replace it
with! I’m wondering why I should be responsible for her
carelessness with the entire watch??? What would you do or how
would you handle this?
Thanks for any advice!!! Regards . . .