Hi All! I need to order an 8,6,3 half-round extension mill for my Durston rolling mill. I emailed them a month ago and was told there were two different products and that I needed to submit pictures of my mill to determine which extension would be the one for my mill. Well, I did that. . .4 times and finally got confirmation they had been received several weeks later. Despite numerous emails to them and even a long distance phone call, I was given assurance that they’d send me an answer by the end of the day on Tuesday, I still haven’t heard anything. I’ve sent a follow up email which has also gone unanswered and I’m honestly at a loss as to how on earth to get an answer anymore. Is anyone here familiar enough with the Durston product line to help me out or should I just give up and have the part machined here? 4 weeks of emails to try to order a simple part that should take 1 minute to determine. I’ve never had to deal with Durston customer service, but after 20 years of otherwise singing their praises, this has been an absolutely souring experience.
Thanks for any help you can offer!
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