Mary, I have not had a problem with HF but then I rarely order from
them…we have two stores in our area in SOFL.
However, having worked in places like HF I can suggest the
following. Most (if not all) of their products are made in China.
There is the first hint of delay. There could be thousands of reasons
why…the boat sank, the train ran off the tracks, the Taiwanese
manager of the factory quit,…I could go on and on. In addition,
often outfits like HF will only make a factory order when they have
4-500 orders for a specific item…everyone saves money on bulk
orders! It could also be US customs who have been known to hold up
shipments for months for some unknown reason. Finally, it could just
be the “overwhelming number of orders”!!
The last factory I worked at, we had some terrible stories about not
getting our supplies, parts or even finish machines. And most of
them were US companies. Never did learn why in most cases. Right now
I have been waiting for 4 months for a custom item from a well known
US supplier that normally meets their orders in days. The last
communication from them was, “If you don’t want to wait, just cancel
the order!” Of course they are the only one I know of who makes this
I know this doesn’t get you your shear but at least you know there
are others out there…waiting…waiting…waiting!!
Cheers, from Don in SOFL