i've enjoyed reading this thread tremendously. i often give a small
discount when i don't really want to for the reason that i'd rather
sell a piece than not sell it.
i have a customer though who finally made me angry this morning. he
ordered a custom piece that i priced for him at $350. he was fine
with this price.
there was a question as to what type of chain or leather we were
going to put this piece on and i did not make it clear that the
pendant price was separate and fixed from the cord or chain. so we
have gone back and forth over email discussing the cord/chain issue,
finally deciding on cord, specifically genya if i could find it.
then we went back and forth on my finding or not finding it.
finally, i just suggested he go with black leather cord, which i
have in stock. he agreed.
i got the piece shipped off to him in time for his deadline, and
sent him an invoice for the remaining balance. which reflected my
mistake in not making it clear to him that the cord/chain was
separate, making his total about $40 less than it would have been
i got an email from him today, not thanking me, not happy to have
this custom piece on its way to him, but asking me why i chose black
leather and why i only discounted his piece $22.50 for not using
chain instead of $30 (my estimated price for chain).
good lord! does he totally miss the point that he asked me to do a
piece for the design of the PENDANT, not whether or not i put it on
leather or genya or whatever? i don't get it.
i've written him back an email that explains all this and tells him
i'm more than happy to take the piece back for a full refund (hoping
this will jar him into realizing he's being rediculous), but have
held off sending it until my husband can read it and tell me if i'm
way out of line!
Costa Rica ph(011 506) 376.6417
U.S. fax (253) 669.1679