I don't know of another supplier who will let you wander around in his back room... Regarding the owner, on my first or second visit some years ago, I was browsing... I never fail to stop in for a visit when I am in NYC...
Glad to hear you had a more positive experience. People tend to be
nicer face-to-face. Its great that you can go there in person and get
the royal treatment. Most of us don’t have that luxury, and have to
deal with them via phone, where relative anonymity seems to allow the
deterioration of otherwise accepted norms of customer service.
The contrast between your experience and mine serves to illustrate
that unless you find a way to “endear” yourself to them, you can
take a hike, as far as they’re concerned. And I have.
Life is to short to deal with ornery vendors!
All the best,
Sebaste Studio and
Carolina Artisans’ Gallery
Charlotte, NC (USA)