Hi Matt, A good ultrasonic would not include L&R, Gem Oro or Sonix
IV. Sonix IV and Gem Oro are the same unit just sold under different
names. Sonix IV makes both and the company is horrible to deal with.
The units don't last and you would waste your money. They have
serious transducer issues. I can't even begin to count how many
sonics from this company I see that are new (less than 1 yr.) and
have to be fixed over and over again. Once the warranty on the
circuit is expired, everytime your transducers go out your board
will have to be repaired or replaced and usually the cost is about
$100 or more. What good is a 10 year warranty if your unit spends
more time at the factory than in your possesion?
L&R has a bad reputation for producing mediocre units that don't
last and like the Sonix IV units once you have to start the repair
cycle (which usually starts within about 6 months to 1 yr.) it will
Service from both companies is extremely slow to non-existent. They
don't care if your unit is under warranty or needs repair. They only
want to sell new units so getting your repair done by these companies
can take months. Sonix IV will not allow anyone to replace their
transducers. So you have to send them in to Sonix IV for repair. L&R
always has a flimsy excuse why they can't send a part out right away.
Usually they take a month or more to send it.
An example from L&R:
Last year I needed an inductor for a unit and tried to order one.
After talking to the parts person I was told I needed to talk to the
'engineer' . This guy who knew nothing about sonics told me I did not
need the inductor that in all his year(s) (probably more like days)
he had never seen an inductor go bad. He then wanted me to do certain
specific tests to determine if the inductor was indeed bad. Over the
course of several days argueing with this non-engineer I finally got
pissed and said send me the inductor and if it doesn't fix the unit
I'll eat it. He finnaly agreed to send it. After another week goes by
I still have no inductor. I call them again and am told they don't
have parts like that on the shelf and only have one person that can
make the part! (They better have her insured for millions!) Then they
tell me she is on vacation and won't be back for another week. They
assure me when the only person in the whole company that can make
parts for their machines gets back they will have it made. 2 more
weeks go by and of course my customer is getting upset because of the
delays, and rightfully so. I still don't have the inductor. I call
again and again and finally after a total of 2 months I get the
inductor. And guess what? It fixed the machine just like I knew it
would and unlike the 'engineer' at L&R said.
I can tell you many horror stories like this one from both L&R and
Sonix IV. Of the two companies Sonix IV is the worst one.
How do these companies stay in business? Because people are to
interested in saving a dime here NOW than saving hundreds over the
course of years. If you spend $50 more now on a good quality unit
that won't need to be repaired rather than saving that money right
now but having to spend several hundred dollars on shipping fees and
repair costs when the unit is no longer under warranty.
Don't get me wrong both companies get lucky sometimes and make a
unit that actually doesn't break down. Your chances of getting one of
these are like playing the lottery.
IMO the best brand for anyone is Healthsonics, Sonicor, Crest. I
favor them in that order. Healthsonics are sold under many names and
in my opinion are the best for your money. Give me a call and I can
get you pricing and answer any questions you have.
I sell and repair equipment for the jewelry industry. Email or call
me if you have any questions.