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Gesswein


#1

Hi Elaine! All you folks out there should know that Gesswein is
where the real pros shop. They have always been one of the best
sources of tech info arround. They spend more time on product
research than on a color glossy catalogue. J.A.


#2

I have to agree, when I look at all the tools that I’ve bought
over the years (and the past few weeks!) from Gesswein.

Rick Hamilton
Richard D. Hamilton
Martha’s Vineyard
USA
Fabricated 14k, 18k, and platinum Jewelry
wax carving, modelmaking, jewelry photography

http://www.rick-hamilton.com


#3
Hi Elaine! All you folks out there should know that Gesswein is
where the real pros shop. They have always been one of the best
sources of tech info arround. They spend more time on product
research than on a color glossy catalogue. J.A.

Boy, are they going to be embarrassed when their color glossy
catalog comes out latter this year!

Brett


#4
     All you folks out there should know that Gesswein is  where
the real pros shop. They have always been one of the best  
sources of tech info arround. They spend more time on product
research than on a color glossy catalogue. J.A. Boy, are they
going to be embarrassed when their color glossy catalog comes out
latter this year!  

Ok hold on now Brett. It WILL be color, but it WON’T be glossy.
And it is coming out NEXT year. So there! :slight_smile:

All kidding aside, we try real hard to keep ALL costs down so we
can pass them along - that is just good business. All I meant by
my original message is just not to take someone’s word for it that
they have the best prices. As intelligent consumers, we should
always ‘shop around’. Never be afraid to say, “Hey so-and-so sells
it for this much, can you match their price.” The worst anyone can
say to that is “no”.

Best Regards and thanks for the support.
Elaine Corwin
GESSWEIN CO USA
Phone; 800-544-2043, ext. 287


#5

Aloha Elaine, Go Get Em!!!Originally,I think this thread started
as,“Where can I shop in Dallas”(SWEST).I’f I knew I could get my
price(what the stuff is really worth),I would probably buy
more.It seems everything designated as jewelry or dental(which is
worse),costs much more than it actually should.Next time I will
call you and tell you what I will pay for it(like that will
work).You guys have nice tools,and better prices(than you use
to),I would rather buy quality,than steam(or a unproven item,like
your “Wizard System”,which you don’t sell or support any more).I
really like your company,though the prices could be better.You
guys think they(the tools) are made of gold,or something.Just
funning.Keep up the good work.

Regards, Christi an Grunewald Jewelr y By Design Hawai i


#6

I have been dealing with Gesswein for about 10 years and have
found their prices to be among the best. Service is always
excellent and my packages arrive promptly. – Karen Christians
Fly Fish Design 282 Lexington St. Woburn, MA 01801

@metalart


#7

Dear Karen,

  I have been dealing with Gesswein for about 10 years and have
found their prices to be among the best.  Service is always
excellent and my packages arrive promptly. -- Karen Christians

Thanks!!! We try. I work in the Technical Dept. here at
Gesswein. If you ever have any product needs or tech questions,
give me a call at 1-800-544-2043 and if I can’t answer your
question, I can usually find someone who can.

Best Regards,
Elaine Corwin
GESSWEIN CO USA


#8

Aloha Christi!

  It seems everything designated as jewelry or dental(which is
worse),costs much more than it actually should.Next time I will
call you and tell you what I will pay for it(like that will
work).You guys have nice tools,and better prices(than you use
to),I would rather buy quality,than steam 

We are most definitely trying to keep our prices DOWN. And
actually dental stuff is way more expensive (usually) than jewelry

  • even for the same exact equipment. Now listen I hope you DO call
    us next time you’re shopping. If you tell us that you can get the
    same exact piece of equipment at a competitor for less, we will do
    our best to meet or beat that price. Sometimes we can’t though and
    we’ll tell you that too. But it NEVER HURTS TO TRY! :slight_smile:

Best Regards,

Elaine Corwin
GESSWEIN CO USA


#9

Elaine,

I spoke to one of your co-workers the other day about no shrink
pink rubber, and the perfect temperature to achieve no shrinkage.
He said to ask Elaine cuz she knows everything. So I’m asking. We
have been doing it at 7.5 min. per sheet @ 323 degrees with really
good results. I have seperate temperature controls for each plate
and seperate thermometers. Anyway, my question is why is there not
one temperature that this stuff works at for everyone? What is the
most common successful temp? Why did the guy from castaldo ask me
if my molds were bright pink or dull pink? If you are supposed to
cook for 7.5 min. per sheet, when the time is up should you rush to
the sink and cool down, let them air cool, or just disregard the
time because its all a big fat joke?

Also why did my bowl on my mini magnetic tumble break into three
peices, (and yes it had a hole in the lid)? And since you sent us
the free replacement (thank you very much), its seems to be
churning more vigorously. Is that something that you can explain or
does that go into the Gesswein x-files?

Also why can’t you get tougher more precisely cut burs? People
would be willing to pay more for them. Its not just you guys,
everybody has the same ones. Take the 45 degree burs, sometimes
they are not perfectly round, sometimes the teeth are too long and
break off too easily, they are not as exact as I would like.

Mark P
Wisconsin


#10

Dissenting opinion. I wasn’t going to say anything (if you can’t
say anything nice, don’t say anything at all…) but after hearing
a number of people singing Gesswein’s praises, I wanted people to
have a complete picture.

Late last year I placed my first order with the company. Trying
to expand my list of vendors… spread it around, as it were. I
ordered just shy of $500 in tools and supplies. One or two items
were on backorder; I said that was fine. I really needed the
stainless steel shot to finish a chain for a client before
Christmas.

Not having an account, I was paying by VISA, which is actually a
bank debit card. The sales rep couldn’t get the credit card to
work, stating they often have problems with debit cards. I never
have had a problem with any other vendor anywhere in the US, and
use the card quite frequently. Finally, I offered to send them a
check. I sent them electronic payment (a bank check) that day.

After a while, I started to get worried that the merchandise had
not arrived, so I called them back. The sales rep confirmed that
my payment had been received and credited, but couldn’t understand
why the merchandise hadn’t shipped. Eventually I was transferred
to someone in the credit department who figured out that one of
the backordered items had come in and was added to the order,
making the payment a few dollars short.

Rather than call me to make arrangements for the balance, they
just left it sitting there on a shelf. The credit person “assured
me” they really did want to sell me the stuff, and he would
release it for shipment.

To make an already long story short, it took yet ANOTHER call, a
week later, to finally get the stuff I HAD ALREADY PAID FOR
released and shipped to me. They received my payment on 11/25,
and they did not invoice or ship until 12/17.

I did get my Christmas projects completed and delivered, no help
from Gesswein. If that’s how they demonstrate their desire to work
with new customers, I’ll stick with Rio Grande and pay a few
dollars more.

If our friend from Gesswein wants, I can provide invoice and
account number for verification.

[SoapBox Mode 3D Off]

Dave
Dave Sebaste
Sebaste Studio
Charlotte, NC (USA)
dave@sebaste.com
http://www.sebaste.com


#11

Hi Elaine,

I know most dental catalogs by heart :). I am, and have been, a
dental tech for about 30 years. Most times the prices are the
same, but I have found certain things that you both carry that I
will not buy from a jewelry supply house because of either
quality considerations or both quality and price. A specific
example is plate shears. I bought German made M-F
(Misdom-Franck) brand for $3.75 cheaper than any jewelry supply
house. This is only one example.

Regards,
Skip

                                  Skip Meister
                                NRA Endowment and
                                   Instructor
                                @Skip_Meister
                                03/19/9801:53:25

#12

Hi Dave,

   If our friend from Gesswein wants, I can provide invoice and
account number for verification. 

I don’t need proof - why would you make this up! What a horror
story - we REALLY screwed up with your order and I’m so so sorry!

I’m not saying we’re perfect - Gesswein is made up of human beings
after all. But I hope someday you will might give us another
chance. If it is any help, now you know someone here by name - it
always helps to have a name.

Best Regards,
Elaine Corwin
GESSWEIN CO USA


#13

Hey Dave, I 've never used the company you speak of but I have that
NBD bank (debit ) mastercard and I have never had any problems with
it anywhere … DEB IT card /CREDIT card it doesn’t matter. If
it says VISA or MC its supposed to work. I think this case wasn’t
the card :slight_smile: Angela


#14
 Anyway, my question is why is there not one temperature that
this stuff works at for everyone? What is the most common
successful temp? Why did the guy from castaldo ask me if my molds
were bright pink or dull pink? If you are supposed to cook for
7.5 min. per sheet, when the time is up should you rush to the
sink and cool down, let them air cool, or just disregard the time
because its all a big fat joke? 

Dear Mark, Funny email - thanks!! :slight_smile: Sorry to take so long to
answer - been away at NY MJSA show. That’s always fun.

OK, the main reason that everyone’s temp is different is because
every vulcanizer is different. Your thermostat may be reading 323
but it is probably some other temperature really. The only way to
know is to stick in a thermometer. Heating elements do not die
sudden unexpected deaths - they die slowly and linger for a long
time with slowly deteriorating accuracy from the moment you get
them. So everybody’s is different. The real advantage of having
dual thermostats is that you stick a thermometer in to measure
EACH platen and then adjust the individual thermostat to get the
same temp from each. In this case, the thermometer will read the
same, but the dials will be set differently as the heating elements
slowly expire. Did I explain that clearly or did I confuse you
more? :slight_smile:

Anyway, the temp Castaldo recommends in his instructions is the
starting point. And then everyone has to make finite adjustments
according to the eccentricities of his particular vulcanizer. The
bright pink, dull pink deal - I have no idea! And should you rush
it to the sink - yes! Just like cooking pasta (or so I’m told, I
can’t cook). I fill the sink with cold water and just remove the
whole plate/mold sandwich from the vulcanizer when the timer goes
off and throw the whole thing in the water.

  Also why did my bowl on my mini magnetic tumble break into
three peices, (and yes it had a hole in the lid)? And since you
sent us the free replacement (thank you very much), its seems to
be churning more vigorously. Is that something that you can
explain or does that go into the Gesswein x-files?

The intense action of magnetic tumbling generates a lot of
frictional heat. You can feel how hot the bowl and shot get after
just 1/2 hour. We NOW recommend that you buy an additional bowl
and switch them off so that first bowl has a chance to cool down.
You could also use a Tupperware bowl instead of buying a new one
from us. Just make sure you put a hole in the lid to release
pressure.

 Also why can't you get tougher more precisely cut burs? People
would be willing to pay more for them. Its not just you guys,
everybody has the same ones. Take the 45 degree burs, sometimes
they are not perfectly round, sometimes the teeth are too long
and break off too easily, they are not as exact as I would like.

I know you must be talking about the High Speed Burs. You’re
right - everyone buys them from the same place - which is a TINY
place which actually HAND CUTS these burs - I swear! As a result
they are, well, somewhat imprecise. If you want precision, you
want Busch burs which are machine cut but they cost more. I’ve
talked to our HS bur people til I’m blue - this is how they make
the burs and always will. They are not interested in changing
cause frankly, the burs sell! When a competitive manufacturer
comes along with a GOOD bur at a reasonable price, then our HS bur
people will have the impetus they need to improve their quality.
But human nature - they have no reason to do so until they get some
competition.

Best Regards,
Elaine
GESSWEIN CO USA


#15

Hi Folks,

Is anybody else having trouble with back orders from Gesswein?
I ordered some mdse. from them on the 5th of August. Part of
the order was shipped promptly. The parts that were on back
order, and I quote “they will be in stock again in 2 weeks”. I
said fine. Not only is the mdse. not back in stock, but when I
call to ask they say that they will check into it and call me
back the next day. I called them twice in the past week and a
half. I’m still waiting for their phone calls! Is anybody else
having these problems?

Regards,

Skip

Skip Meister
@Skip_Meister
N.R.A. Endowment &
Certified Instructor
in all disciplines
Certified Illinois D.N.R.
Hunter Ed, Instructor


#16

Hi Skip,

I was having trouble with back orders from some companies so I
started my own company . I buy wholesale large volumes of buffs,
rubber wheels, cut-off discs, compounds, sand paper, loose grit
and a whole host of other items. Maybe I can help you out with
what you’re looking for?

Regards,

Bill Zomro
Zomro Industries


#17

Dear Skip,

YIKES!! Well that note got my attention! Not what I like to
read at ALL!! My sincerest apologies for these screwups and I
will check into this on Tuesday (Monday we’re closed for the
Labor Day holiday). Anytime you have a problem or question or
whatever with us, you can email us direct at GessweinCo@aol.com
— or me direct at @ElaineEC if you need me personally.

Can you please let me know your account number or, if you dont
have it, your company name and address so I can follow up?

Thanks.

Elaine Corwin
VP Tech Services
GESSWEIN CO INC USA


#18

Hi Folks,

I would like to report that Elaine Corwin of Gesswein e-mailed
me over the weekend and this morning called me with the
that I needed. It’s nice to have a ‘friend’ at the
company! :slight_smile: Thanks Elaine.

Regards,
Skip

Skip Meister
@Skip_Meister
N.R.A. Endowment &
Certified Instructor
in all disciplines
Certified Illinois D.N.R.
Hunter Ed, Instructor