Dissenting opinion. I wasn’t going to say anything (if you can’t
say anything nice, don’t say anything at all…) but after hearing
a number of people singing Gesswein’s praises, I wanted people to
have a complete picture.
Late last year I placed my first order with the company. Trying
to expand my list of vendors… spread it around, as it were. I
ordered just shy of $500 in tools and supplies. One or two items
were on backorder; I said that was fine. I really needed the
stainless steel shot to finish a chain for a client before
Not having an account, I was paying by VISA, which is actually a
bank debit card. The sales rep couldn’t get the credit card to
work, stating they often have problems with debit cards. I never
have had a problem with any other vendor anywhere in the US, and
use the card quite frequently. Finally, I offered to send them a
check. I sent them electronic payment (a bank check) that day.
After a while, I started to get worried that the merchandise had
not arrived, so I called them back. The sales rep confirmed that
my payment had been received and credited, but couldn’t understand
why the merchandise hadn’t shipped. Eventually I was transferred
to someone in the credit department who figured out that one of
the backordered items had come in and was added to the order,
making the payment a few dollars short.
Rather than call me to make arrangements for the balance, they
just left it sitting there on a shelf. The credit person “assured
me” they really did want to sell me the stuff, and he would
release it for shipment.
To make an already long story short, it took yet ANOTHER call, a
week later, to finally get the stuff I HAD ALREADY PAID FOR
released and shipped to me. They received my payment on 11/25,
and they did not invoice or ship until 12/17.
I did get my Christmas projects completed and delivered, no help
from Gesswein. If that’s how they demonstrate their desire to work
with new customers, I’ll stick with Rio Grande and pay a few
If our friend from Gesswein wants, I can provide invoice and
account number for verification.
[SoapBox Mode 3D Off]
Charlotte, NC (USA)