There is an ISO (International Organisation for
Standardisation) Standard for environmental quality.
OK Folks. Am probably going to get myself into trouble here but the
company I worked for looked into the ISO ratings for manufacture
design [I believe ISO-9002]. I was responsible for working with the
separate departments and actually creating the paperwork that was
going to be followed: Quality Manual, Test Procedures, Inventory
Control, Work Standards, etc. In our case we designed the product
[not jewelry] and had it made overseas.
What we found was basically that yes, the ISO rating carries a lot
of prestige and is recognized all over the world. If you have the
ISO rating a prospective customer feels confident in doing business
with you [sort of like the Good Housekeeping or UL rating but
It takes an incredible amount of hours to set up the guidelines /
paperwork of how the business is run. Procedures such as design
approval, ordering materials, receiving, quality control,
manufacture, storage, and shipping are addressed. You get the idea.
All procedures are documented plus forms are created to prove that
the procedures are followed.
The company must pay to have themselves audited for ISO compliance
and again for periodical checking to prove that they are following
And here was the kicker - ISO only says that company procedures will
be stated and followed and that the company has proven that they are
doing this. ISO does not create the standards, only that "standards"
are being followed. To be ludicrous, Company “A” could state that
their goal is to produce the lightest weight jewelry, in the lowest
karat, with the thinnest plating and will follow up on customer
complaints within 6 months. If their documentation proves that that
is what they are doing then technically they qualify for ISO.
It all comes down to customer satisfaction. With or without the ISO
blessing it is everyone’s best interest to conduct business to the
best standards you are capable of.
Orchid Rules! Karla in So. California