Hi Orchidians;
I’m still trying to metabolize all the adrenaline in my system after
an event that took place in front of my store today. What a welcome
to the world of retail. I wonder if any of you can relate.
There was a commotion in front of my store this afternoon, I heard
shouting, and it sounded like it was escalating, so I went to see
what was going on. A middle aged man, his back to me, was facing off
with a young woman (of noteworthy physical characterisics) and
goading her to “take your best shot” and spouting racial slurs at
her. She looked like she could do it too, at least, the idea would
have given me pause if I were in his place. She towered a foot over
him and had at least fifty pounds on him too. Now, having spent 20
years in Detroit (not in the nice suburbs, but right in the heart of
the gritty and infamous Cass Corridor), I’ve seen too many of these
confrontations end in somebody getting knifed or shot. If this thing
continued, punching “wolf tickets” would soon turn bloody. I shouted
at them, over the fracas, “take it somewhere else, will ya? I’m
trying to run a business here.” They didn’t even look at me, so I
raised my voice, “Get the F**k out of here with this crap or I’m
calling the police”. Still they carried on, getting ready to come to
blows over what, I had no idea. I went in, hit the speed dial button
for the cops, but before they answered, the police showed up,
apparantly after someone else called them. Then they called me back,
as my store name, David L. Huffman Fine Jewelry showed up on their
caller ID and they thought it wise to investigate. I told them there
were officers on the scene and that the parties involved had already
left, so I’d be glad to speak with them if they wanted. Now it gets
interesting.
The man, now with his wife in tow, came into my store. How the police
missed him I don’t know. They were probably looking for the girls.
Before I could stop myself, I blurted out, “Get out of my store!” He
started to apologize, but I was hot and wouldn’t hear it, so I told
him again to get out. He flashed a police badge and declared he was
retired law enforcement. I said, “well, then you really should have
known better!” By then, I was close enough to recognize he and his
wife were customers and had recently picked up a custom sale I’d done
for them (my showroom is rather long, I had taken off my optivisor
and hadn’t put on my regular eyeglasses). By that time, he had turned
and walked out the door, his wife in tow. Well, I dug out the old
invoice and called him up later to aplogize for berating him in front
of his wife, trying to explain my perspective on this event. He
wasn’t placated, to say the least. I just hadn’t want to see anybody
get hurt over what I was certain was something trivial. Isn’t it
always trivial? Later, I got the rest of the story. Seems the young
woman and her friend had tried to buy cigarettes at the little store
next door without ID, so when the clerk refused, they got abusive.
This guy, still thinking like an old school cop decided to intervene
and things went balistic from there. This explains why the police
weren’t looking for him. The clerk had ID’s the girls, not the guy,
who they thought was the virtuous party (they didn’t hear or see what
I did). I do wish I’d kept a cooler head, as the couple were there to
see me about another jewelry purchase. That’s not going to happen
now. I hadn’t called him to try and save a sale (which I didn’t know
was pending). I called because I let my anger get the better of me,
and even if he were a jerk, I understand that people do and say
stupid things when they’re angry, and it wasn’t my place to yell at
him, except that I was p****ed off that he didn’t snap out of it when
I yelled at them during the throwdown and realize he was acting out
this drama in public, in front of MY store, you see. And, if this guy
is a racist, I don’t need his money either. The girls were trouble,
but they’re also young and stupid, and that has nothing to do with
the color or their skin. See, I let my ego get involved. All I had
seen was the ugly, stupid behavior. But then again, I’m a jeweler,
not a peace maker. But I feel I’ve got a lot to learn. Well, I’ve
only been running a retail store since mid February, and here’s my
first taste of that special kind of heartbreak that goes with the
territory. Moral of the story, keep a cool head and a low profile
when things like this happen. Next time, I won’t even show my face,
I’ll just hit that speed dial button and lay low until the dust
settles. Then I won’t have to know things I will wish later I didn’t.
David L. Huffman