Hi Folks -
Last week I received an unsolicited findings catalog from Quality
Gold, along with about 15 of their other smaller catalogs.
In the catalog I found a clasp that I had been seeking for a
customer order and called to order it.
I was told that they don’t take credit cards, only COD or line of
credit, so I first have to go through a process with their
accounting department to set up an account, and to expect to hear
from accounting. So I wasn’t surprised when I received an e-mail
later in the day from accounting. What did surprise me, however, was
that it contained an invoice for $12.90 for shipping a Sterling
Silver catalog that I didn’t order.
The next morning, Fedex delivered the unsolicited Sterling Silver
catalog. I called Quality Gold and they explained that I was charged
in error, that they had caught the error on the invoice, and all was
well. In fact, my account had been approved, I could go ahead and
place a COD order, and would I please return the application on page
309 of the silver catalog just as a formality.
So, yesterday, I placed the order for the clasps I needed. Scheduled
to be delivered COD next Tuesday. Total order about $16.
This morning, Fedex rings my doorbell with a COD delivery from
Quality Gold. I’m very impressed that my order is arriving early.
However, the COD amount is $12.90. I can see that the outside of the
box says, “Here are your four free catalogs from Quality Gold.” I
refuse the delivery.
I call Quality Gold and ask what’s up. They tell me that catalogs
are free, but they charge for shipping them. I tell them that I
didn’t order any catalogs, and I have never been charged for
shipping for any catalog - that I get several each year from Rio
Grande and don’t get charged shipping, they didn’t charge me for
shipping the Sterling Silver catalog, and that if I have to pay for
shipping, I don’t want the catalogs and I didn’t order them in the
first place. They tell me, reluctantly, and after much back and
forth with a supervisor, that they will accept my refused order and
not charge me for the return!
I am reporting this here in case some of you have also received
unsolicited catalogs and are considering doing business with them.
All I have to say is that what they offer in the catalogs looks
good, but they are severely lacking in the customer service
department, and I suggest taking this into consideration if you plan
to do business with them.
We shall see what happens when and if my order arrives.