[Digest Post] Rio Grande back on track

I am really surprised that folks will wait on hod for 45 minutes (or
even 10 minutes for that matter)! I guess I am just an impatient
person, but after 5 minutes my time is being seriously wasted. Send
an email, a fax or something else that THEY can work without You
having to wait! Put a name on it too (the names of many of the Rio
employees are listed in their catalogs) to give them some personal