I have only dealt with skilled and professional people at
Stuller. I think your suggestion of their people being not so
bright is totally unfair. Her problem is this, Stuller weeds out
hobbyist from the professionals.
Actually they didn't do this to me. And its a good thing, too, as I
don't (yet) have a tax ID, and doubt I could provide them with any
of the other stuff people are saying they required.
Hey, I got my 50 oz of mostly argentium, so I'm happy.
There is also the possiblity that the person at Stuller was
just not too bright and likely isn't there any
I have only dealt with skilled and professional people at Stuller. I
think your suggestion of their people being not so bright is totally
Likewise, I have had nothing but great service, any problem was
corrected quickly,shipping at their expense. 17 years of ordering,
perhaps I am handicapped by being a retail store with the right
credentials to start with!!!
I order about $10,000 a year now, but when I just ordered a few
hundred dollars worth years ago, service was the same, excellent and
outstanding. I have not ever had a sales rep that was not courteous,
friendly, and helpful.
Why do most posts seem to take the posters side against Stuller? I
have not a clue as to the nature of this. There have been many post
from people who have no problems, and they complementary things to
Maybe some people have bad karma. Although I have come to believe bad
karma is directly related to the behavior being used to accomplish a
Maybe it's a not too bright "business "person.
As a distributor I am amazed at how Stuller can get orders out so
fast. Now I see they read industry lists. Can't get better than
I have only dealt with skilled and professional people at Stuller.
I think your suggestion of their people being not so bright is
totally unfair. Her problem is this, Stuller weeds out hobbyist
from the professionals. Until she can prove to them that she is
indeed a professional, they won't do business with her. Thank God
they do that, or why would anyone buy from a jewelry store."
I agree and was wondering if anyone was going to reply regarding
that. I'm glad they do check too. It puts a little fairness into
this cut-throat competitive business for those of us that put food on
our table with the money we make in this business. I wish there were
more companies like Stuller.
In general I think we all have bad days. And it is possible that
person was having one or that the communication in which the
was conveyed was cloudy or misunderstood. I know that
just the other day I posted something on here only to realize I was
replying to the wrong question and it wasn't a big deal and it
doesn't make me less bright to make a mistake. WE ARE HUMAN AFTER
ALL. Furthermore, I don't think it makes the person who was taking
the order less bright to have possibly believed that they were
following policy. Sometimes these policies are for a good reason.
I do agree that this forum is a great place to get things put right
and air our concerns about our industry. It also is a place to
share and welcome each other in a field which we love and enjoy.
But I do have to say that I do not enjoy the notion that this may
become a forum where we discredit or slander each other. If there
are concerns bring it up with the company and the management and
write a concern make you complaints with the company. Just like the
issue with Metalliferrous, that started to become an issue about
people in big cities and attitudes or when people were getting bent
out of shape about typos and paragraph form on here when we are
proud to have international members who may not have a mastery of
I guess what it comes down to is let's not try to make our issues
too personal when this is a forum about our trade. We enjoy each
others personalities and but we really do not know
everyone personally. I even wonder if we were all anonymous what it
would be like and would there be so much concern with personal
issues. If there are personal issues they should be made off forum
and directly to the person or group in question and the public
posting be merely a feeler to see if there are others who share your
problem. Not to bash. And the people like Andy Kroungold or others
who are active in these companies can go to the higher ups and bring
the concerns without the bad feelings to make positive changes.