I am having a bad experience shopping products to Karl Fischer GmbH,
in Germany (I am from Spain):
I spent near 500 eur (640 $) in Colorit products, a month ago,
encouraged by the good experiences of some members of this forum,
but I’m still waiting for the parcel.
After two recent e-mails they answer me that their forwarding agency
has informed them that the shipment has been delivered to me, and
that during the next days they will receive a delivery document.
Also they ask me my fax number, to send me a copy of it.
I have two questions. The first is about this company. I’d like to
know about experiences shopping to them. I’d like to discard bad
practises from them, but somebody is telling lies.
The last question is what to do in a situation like this. I suppose
that most of the jewellers in this forum are continuously buying
tools, metals, etc., and sometimes there are troubles buying. My
experience, having done two hundred of orders around the world is
good except very few cases, but this one isn’t fun: it means that I
must demonstrate that I haven’t the parcel in my possession, to
people that lives in a foreign country with the hard conditions in
communication that it involves, with two or more intermediate parcel
Best regards and thanks - today has been a bad day, I’m sorry for
this frustrated message.