I do the cad order, render it for them and they decide. IF the
customer doesn’t come back to buy the design it is not my problem. I
don’t guarantee the sales just the model.
She ordered the ring you made it and she owns it. I know there are
folks out there that will say give the moneyback for good will,
sorry I disagree. If you pay someone to paint your house and you
change your mind on the color should they repaint it free.
I put it very simply: I guarantee that what I make is what you asked
me to make in every detail. I do NOT guarantee that what you asked me
to make is what you thought you wanted. There are those who want you
to make stuff so they can decide if they like it, and they will put
you out of business if you let them. I’ve had this very conversation
and then they say, “Well, I guess if I have to pay for it I better
make sure that I’m sure.” That’s called dodging a bullet in our line
Now, that doesn’t mean that you should be cruel, cut them loose and
tell them to take a hike. If the piece can be altered then that
would be the first choice - at the customer’s expense, of course. If
it is something that’s big on materials and small on labor I would
consider buying it back for scrap. Consignment is certainly an
option. Jo-Ann is sitting here saying that she used to get this
scenario quite a bit in a retail store, and sometimes they would
just take it back. That is a store’s option - buying goodwill,
But they still pay me, the maker. You asked me to make something.
You came to my shop of your own will and asked me to do work for
you. The work is done, it’s done to spec, pay me. There has been one
and only one time that I just flat-out ate a job, and that was a
truly heartbreaking story about a botched engagement that doesn’t
bear repeating except to say that the groom had two brides on
tap… It’s a business. Treat it like one.