I don’t normally do custom work, as I am 99% wholesale.
However, recently, I made a custom ring for someone- and now she
wants to return it, 2 months after the fact. I don’t want anyone to
have my jewelry if they don’t want it, but it was a $500 gold custom
ring. It would take me years to sell- if ever. And… I gave her a
discount, on wholesale!!! She’s the partner of a store that ordered
twice from me about 2 years ago. Not a huge account, I am not worried
about keeping the account. I do want to do what’s right here, but the
thought of refunding their money chills me. Especially because I made
exactly what she wanted. EXACTLY. I can fix the crown points hitting
her finger, or she can take it to a local jeweler, that’s super easy.
But it sounds like the partner made a mistake, and I don’t know what
to do. Any suggestions would be appreciated. Thanks.
well, this has been really hard. i gave her the ring-- the waiter
brought it for dessert. she put it on, she took it off before
bed, then she never put it on again. no showing everybody,
telling anybody. just this past saturday night (our daughter was
with my sister) we talked about it. it’s the only ring i’ve ever
bought. it’s the only ring anyone’s ever bought her. but the
crown points hurt her finger. and she had decided she didn’t want
a ring because there is no ring out there-- she wants big stones
on a ring that has a small top and a smaller bottom (so it
doesn’t cut into her fingerpads). all that (sorry if it’s too
much) being said, is there anything we can do?
Amery Carriere Designs