David: I had very bad experiences with First Horizon, so when you
mentioned them, the name leaped out. I started out with a decent
discount rate, ( I don’t remember what it was at the time but it was
better than other places I had evaluated.), which rose a few months
after I began working with them. There was a small monthly fee, plus
a nuisance charge of $25 if there were no credit card sales that
month. Then, they charged me ($50) for calling their help desk,
which I did , one time, at THEIR suggestion when I had a problem.
After that, they kept charging me for Help Desk calls I did not make
and refused to take them off the bill. Then, when I cancelled my
account with them, they continued to help themselves to my monthly
fees. After about a dozen phone calls, a stop at my bank, four
faxes, they finally desisted. Then they called to apologize and
asked if they could get my business back. Harummmpf.
I use Fleet bank now. MJSA has a good program and I recommend them
highly. However, they were just acquired by Bank of America, so my
discount rate notched up a bit, but not too badly.
Birch Tree Studio Jewelry Designs
825 South Waukegan Road A8 #184
Lake Forest, IL 60045