When I pick up my silver casting for my country wide students, I
make a concerted effort in telephoning my rubber-mold maker & hard
working casters. I feel courtesy is SO important in these days we now
live. None of them get these calls from their other clients, why not?
I even make sure they are paid before I leave their office. No 7-10
payment plans, they work hard, so do I. My honest happy telephone
call is like “icing on the cake” for them. If a person does some
other kinds of jewellery repairs, I sometimes even ‘drop a few extra
$’ into their battle-worn hands.
I did an ‘on the spot’ flush setting’ for a frustrated beginner
jeweller. Not one word of thanks, no answering of my email to see
how it went, I was not a happy-camper, to say the least! A complete
reversal of my business ethics.;>( Gerry!